Effective Date: 28 September 2026
Last Updated: 28 September 2026

Sivra Trading (“Sivra Trading”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information of our customers, website visitors and business partners.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request information, place an order or otherwise interact with Sivra Trading.

Sivra Trading is based in Mombasa, Kenya and serves wholesale and retail customers across Kenya.

1. Information We Collect

Depending on how you interact with us, we may collect:

Full name
Telephone or WhatsApp number
Email address
Delivery or collection address
Billing information
Order and purchase history
Vehicle information supplied when identifying a spare part, such as make, model, engine type or registration details
Information contained in enquiries or messages sent to us
Payment and transaction information
Information relating to returns, refunds, warranties or customer complaints
Technical information relating to your use of our website, such as IP address, browser type, device information and website activity
Any other information that you voluntarily provide to us

We only seek to collect information that is reasonably necessary for the relevant business purpose.

2. How We Use Your Information

We may use your personal information to:

Process and fulfil orders
Confirm payments and transactions
Arrange delivery or collection
Respond to enquiries and WhatsApp messages
Help identify and confirm suitable spare parts
Provide quotations and invoices
Process returns, exchanges, refunds and warranty claims
Communicate order updates and delivery information
Provide customer support
Maintain business and accounting records
Improve our website, products and customer service
Prevent fraud, misuse or unauthorised transactions
Meet legal, regulatory, tax and accounting obligations
Send marketing communications where permitted and where appropriate consent or another lawful basis exists

3. Sharing of Personal Information

We do not sell your personal information.

Where necessary to provide our services, information may be shared with selected service providers, such as:

Delivery and courier companies
Payment service providers
Website, hosting and technology providers
Professional advisers
Government, regulatory or law-enforcement authorities where required by law

Where third parties process personal information on our behalf, we take reasonable steps to require appropriate protection of that information.

4. Payment Information

Payments may be processed through third-party payment providers. Sivra Trading does not need to retain complete payment-card information where payment processing is handled by an external payment provider.

Customers should never send their PIN, password or other confidential payment credentials to Sivra Trading by WhatsApp, email or any other communication channel.

5. Cookies and Website Technologies

Our website may use cookies or similar technologies to improve website functionality, understand website usage and provide a better customer experience.

You may be able to control or disable cookies through your browser settings. Some website functions may not operate correctly if certain cookies are disabled.

6. Protection of Personal Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, processing warranties and complying with legal, tax and accounting requirements.

When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

8. Your Data Protection Rights

Under applicable Kenyan data protection law, you may have rights relating to your personal information, including the right to:

Be informed about how your personal information is used
Request access to personal information held about you
Request correction of inaccurate or misleading information
Object to certain processing
Request deletion of personal information where applicable
Request restriction of processing in applicable circumstances
Exercise other rights provided under Kenyan data protection law

Requests relating to your personal information can be made using the contact details below.

Kenya’s Office of the Data Protection Commissioner identifies rights including being informed, accessing personal data, objecting to processing, and requesting correction or deletion of false or misleading data.

9. Marketing Communications

Where applicable, we may send customers information about products, promotions, offers or services.

You may request to stop receiving marketing communications at any time.

10. Children’s Privacy

Our website and services are intended primarily for customers who are able to enter into purchases and contracts under applicable law. We do not knowingly collect unnecessary personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology or legal requirements.

The latest version will be published on our website with the updated date shown above.

12. Contact Us

For questions, requests or concerns relating to this Privacy Policy or your personal information, please contact:

Sivra Trading
Mombasa, Kenya
Email: sivratrading@gmail.com
Phone: +254 717 561560

13. Complaints

If you have a concern about how your personal information has been handled, please contact Sivra Trading first so that we can investigate and address the matter.

You may also contact the Office of the Data Protection Commissioner (ODPC) where applicable. The ODPC is responsible for regulating personal-data processing and protecting data-subject rights in Kenya.