Effective Date: 28 September 2026
Last Updated: 28 September 2026
At Sivra Trading, we want customers to receive the correct spare parts in good condition. Because automotive and tuk-tuk parts can be vehicle-specific and may become difficult to resell after installation, returns are subject to the conditions below.
Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under Kenyan law.
1. Return Period
A return request should normally be made within 7 calendar days of the date the customer receives or collects the product.
Customers should contact Sivra Trading as soon as possible if an item is:
- Incorrect
- Damaged
- Defective
- Different from the item ordered
- Missing from the order
Some manufacturer warranty claims may have different time limits.
2. Conditions for a Standard Return
For a standard return, the product should:
- Be unused
- Not have been installed or fitted
- Be in saleable condition
- Be returned with its original packaging where applicable
- Have labels, seals and accessories intact where applicable
- Be accompanied by proof of purchase, such as an invoice, receipt or order reference
Returned products may be inspected before a return, replacement or refund is approved.
3. Wrong Part Supplied by Sivra Trading
If Sivra Trading supplies a part that is different from the part ordered, please contact us promptly.
After verification, Sivra Trading may, depending on the circumstances:
- Replace the item with the correct part; or
- Provide an appropriate refund.
Where the incorrect item was supplied due to an error by Sivra Trading, we will work with the customer to arrange an appropriate return method.
4. Wrong Part Ordered by the Customer
Customers are responsible for providing accurate vehicle and part information.
If a customer orders the wrong part because incorrect or incomplete information was supplied, the item may only be returned where it meets the standard return conditions and Sivra Trading agrees to accept the return.
Return transport costs in such circumstances may be the customer’s responsibility.
To reduce the risk of ordering the wrong part, customers are encouraged to contact us on WhatsApp where compatibility is uncertain.
5. Damaged Products
If a product arrives damaged, please notify Sivra Trading as soon as possible.
Customers may be asked to provide:
- Order number or invoice
- Photographs of the product
- Photographs of the packaging
- A description of the damage
We will assess the claim and determine the appropriate remedy.
6. Defective Products
If a product appears to be defective, Sivra Trading may inspect or test the product before approving a replacement or refund.
Where the product is covered by a manufacturer or supplier warranty, the warranty procedure may apply.
A suspected defect does not automatically establish that the product itself was defective, particularly where installation or vehicle-system problems may have contributed to the failure.
7. Electrical and Electronic Parts
Electrical and electronic components require special care.
Unless otherwise required by applicable law or a valid manufacturer warranty, electrical/electronic parts that have been installed, connected, powered, modified or otherwise used may not qualify for a standard change-of-mind return.
Examples include:
- Electrical switches
- Sensors
- Regulators
- Relays
- Coils
- Wiring components
- Control units
- Electrical motors
- Other electronic components
Customers should verify compatibility and installation requirements before fitting these products.
8. Installed or Used Parts
A part that has been installed, fitted, modified, painted, dismantled or used generally cannot be returned as a standard return.
This does not prevent a customer from exercising any applicable legal rights where the product is defective or otherwise gives rise to a lawful remedy.
9. Special-Order and Imported Parts
Parts specially ordered or imported specifically for a customer may not be eligible for cancellation or return because they may not be readily resalable.
Where special-order conditions apply, Sivra Trading will communicate those conditions before confirming the order where reasonably possible.
10. Consumables and Sealed Products
Products such as oils, lubricants, fluids and other sealed consumables may not be accepted for return after their seals have been opened or the products have been used, subject to applicable law and warranty rights.
11. Refunds
Where a refund is approved, Sivra Trading will confirm the refund method and expected processing time with the customer.
Refunds may be made through the original payment method or another appropriate method agreed with the customer, subject to payment-provider procedures.
Refund processing may take several business days after approval.
12. Delivery Charges
Where a return results from an error by Sivra Trading, we will determine the appropriate treatment of return or replacement delivery costs.
Where the return results from a customer’s incorrect order, change of mind or inaccurate information, the customer may be responsible for return and/or delivery costs.
13. Exchanges
Where appropriate and subject to availability, Sivra Trading may offer an exchange for another product rather than a refund.
Any price difference will be communicated before the exchange is completed.
14. How to Request a Return
Contact Sivra Trading with:
- Your name
- Order number, receipt or invoice
- Product name or part number
- Reason for the return
- Photographs where relevant
Do not send a product back without first contacting Sivra Trading and receiving return instructions.
For the fastest response, contact us on WhatsApp to request a return.
15. Inspection
All returned products may be inspected to verify:
- Correct product
- Condition
- Installation or usage
- Packaging
- Accessories
- Reported defect or damage
The outcome of the inspection will determine whether the return, replacement or refund is approved, subject to applicable law.
16. Manufacturer Warranty
Where a product carries a manufacturer’s warranty, warranty claims will be handled according to the applicable manufacturer’s or supplier’s warranty requirements.
Warranty periods and conditions vary by product.
17. Contact Us
Sivra Trading
Mombasa, Kenya
Email: sivratrading@gmail.com
Phone: +254 717 561560
WhatsApp/Additional: +254 717 561560
We recommend contact us on WhatsApp if you are uncertain about compatibility.