Effective Date: 28 September 2026
Last Updated: 28 September 2026
Sivra Trading is based in Mombasa and provides delivery services to customers across Kenya.
Our delivery service is available for wholesale and retail orders, subject to product availability, destination and courier coverage.
1. Delivery Coverage
We currently serve customers across Kenya.
Delivery availability may vary depending on the destination, courier service and nature of the product.
For locations outside normal courier routes, Sivra Trading may contact the customer to agree on an appropriate delivery or collection arrangement.
2. Delivery Charges
Delivery charges depend on factors such as:
- Delivery location
- Size and weight of the order
- Number of items
- Courier or transport method
- Urgency of delivery
- Special handling requirements
The applicable delivery charge will be communicated to the customer before dispatch where it is not already included in the order.
Sivra Trading’s website currently states that countrywide delivery is available at a nominal charge.
3. Order Processing
Orders are normally processed after:
- The requested products have been confirmed as available; and
- Payment or any required deposit has been confirmed.
Orders requiring product sourcing or special ordering may require additional processing time.
Customers will be informed where an order is expected to take longer than normal.
4. Delivery Times
Delivery times are estimates and depend on the destination, courier, product availability and time of order.
Typical delivery arrangements may include:
- Mombasa: Local delivery or collection arrangements depending on the order
- Other parts of Kenya: Courier or transport services depending on destination
- Remote locations: Delivery times may be longer depending on courier coverage
Sivra Trading does not guarantee a specific delivery time unless a delivery time has been expressly confirmed in writing.
5. Delays
Delivery may be delayed by circumstances outside Sivra Trading’s reasonable control, including:
- Courier delays
- Traffic
- Weather
- Public holidays
- Road conditions
- Strikes
- Security restrictions
- Customs or regulatory procedures
- Supplier delays
- Incorrect or incomplete delivery information
- Other unforeseen circumstances
Where we become aware of a significant delay, we will make reasonable efforts to inform the customer.
6. Delivery Information
Customers are responsible for providing accurate delivery information, including:
- Full name
- Phone number
- Town or city
- Delivery location
- Landmark or physical address where applicable
Sivra Trading may contact the customer to confirm delivery details.
Additional costs caused by incorrect or incomplete delivery information may be charged to the customer where applicable.
7. Receiving Your Order
Customers should inspect the package and product when received where reasonably possible.
If the package is visibly damaged, customers should notify the courier and contact Sivra Trading as soon as possible.
If an item is missing, incorrect or damaged, please contact us promptly with your order details and photographs where applicable.
8. Failed Delivery
If a delivery cannot be completed because the customer:
- Cannot be reached
- Provides an incorrect address
- Provides an incorrect telephone number
- Is unavailable to receive the order
- Refuses delivery without an applicable reason
the order may need to be rescheduled.
Additional delivery charges may apply for repeated delivery attempts where the failure was not caused by Sivra Trading.
9. Courier Services
Sivra Trading may use independent courier, transport and delivery providers.
Once an order has been handed to a courier, the delivery may be subject to the courier’s operational procedures and terms.
Sivra Trading will nevertheless assist customers in following up on delivery issues where appropriate.
10. Collection
Where available, customers may arrange to collect their order directly from Sivra Trading in Mombasa.
Customers should wait for confirmation that the order is ready before travelling to collect it.
11. Large or Special Orders
Large wholesale orders, bulky products, solar equipment, batteries, electric mobility products or other products requiring special transportation may require separate delivery arrangements and charges.
The customer will be informed of applicable arrangements before dispatch where reasonably possible.
12. International Delivery
International delivery is not automatically available for every product.
Customers outside Kenya should contact Sivra Trading before placing an order so that availability, shipping method, costs, taxes and import requirements can be confirmed.
Unless otherwise agreed, the customer may be responsible for destination-country duties, taxes, permits or customs requirements.
13. Delivery Confirmation
Delivery may be confirmed through:
- Customer acknowledgement
- Courier confirmation
- Delivery receipt
- Telephone or WhatsApp confirmation
- Other reasonable proof of delivery
14. Contact Us
For delivery enquiries, order updates or delivery problems:
Sivra Trading
Mombasa, Kenya
Email: sivratrading@gmail.com
Phone: +254 717 561560
WhatsApp/Additional: Please contact us on WhatsApp before ordering if you need delivery by a particular date.